Tetlow Associates help public service organisations look outwards

It’s easy to get preoccupied with what goes on inside organisations, the processes and the need to keep things going, day to day. It is vital that public service organisations stay closely in touch with the outside world. Their success depends on their reputation with their customers and with the people they depend on for delivery - their own staff and stakeholders.

Organisations which have good relationships with the outside world tend to have happier staff as well as happier customers.

We help public service organisations keep the outside world in the right kind of focus. 

Consultancy

• customer satisfaction measurement
• developing a customer insight programme
• carrying out a customer insight audit
• getting started with customer insight
• understanding key tools like segmentation and customer journey mapping
• getting started with the Customer Service Excellence standard
• understanding and engaging all your stakeholders

Training (off the peg or customised)

Click here to reserve your place on our Spring 2009 Customer Insight workshops! 

• Customer insight: what it is and how to go about it
• Segmentation: understanding differences in the community
• Mapping customer journeys
• From insight to strategy
• Stakeholders: focusing the lens and developing the right kinds of relationship

Our training workshops are interactive and dynamic. We don’t like listening to long lectures and we don’t expect you to. You’ll be involved and engaged throughout the session and come away with information and tools you can use.