- Report prepared for the Local Government Association and the National Consumer Council on Customer Satisfaction Measures for Local Government Services (October 2006) click here
- Customer Satisfaction with local services: what it is, why it matters and how to take it forward (Summary of Tetlow Associates Research ) LGA with the NCC (January 2007) click here
- Customer insight protocol, Prepared for the Local Government Association, Improvement and Development Agency and National Consumer Council. (Autumn 2007) click here
- Customer insight: raising our game. Presentation by Mary Tetlow at the LGA conference (10 October 2007) click here
- Improving the understanding of customer satisfaction and experience in Scottish local government: towards a collaborative and common approach (Tetlow Associates research published jointly by Consumer Focus Scotland and the Improvement Service): full report and summary report (October 2008) Click here
